How To Become a Preferred Vendor

8/12/2022 (Permalink)

Getting Started as a Preferred Vendor

Not all restoration companies are created equal. Your company needs help to restore your business space after a disaster in Murphy, NC, and you want to make sure that your first pick will be easy to work with, reliable, and provide superior service. Your insurance agent will provide you with a list of preferred vendors, but how can you know that you're really getting the best? At SERVPRO, you'll find some of the most stringent standards in the industry that ensure your project will be completed with excellence every time.

1. Quality Checks
When your insurance agent recommends a local franchise to complete your project, the SERVPRO vendor program has 21 guidelines that franchise owners must adhere to in order to earn jobs when you, the client, call the restoration hotline. These guidelines include conducting background checks for all employees, submitting to internal auditing for quality assurance, and maintaining all proper insurance coverage.

2. Rigorous Documentation
From the moment the customer contacts the restoration hotline, your case will be tracked every step of the way. You will be presented with information about which local franchise you were connected to, the amount of time it took to respond, the cause of the claim, and each step that was taken to complete your project.

3. Project Validation
Restoration companies have standards that must be followed when completing a project. You'll never have to wonder if your site was cleaned properly because you can request that drying validation be a part of your project documentation. You as the business owner can see the standards that the company promises and the tools that are to be used; there are no industry secrets. This transparency can provide you peace of mind, knowing that your restoration project was done to the highest standard.
When your insurance agent provides a preferred vendor list that includes a local SERVPRO franchise, you can be confident that your restoration project will be backed by high industry standards.